Frequently Asked Questions
If you have a question about your account or profile, please contact us. General questions about spotivity are addressed below. Please read through the FAQ before submitting a question. If the answer is available here, you may not receive an immediate response from us.
We encourage honest, respectful comments—both positive and negative. However, any post that contains foul or derogatory language, images, photos, avatars, usernames, or other items; or constitutes a personal attack on a user, fan, employee, or any other person will be considered inappropriate. If a post is not in the spirit of supporting other users and/or programs, it may also be considered inappropriate.
We reserve the right to remove any inappropriate posts and to cancel the user’s associated points. Inappropriate posts may also result in the user’s removal from spotivity’s rewards program, as well as from any official spotivity social media accounts or programs.
Gaming and spamming spotivity’s system may include, but are not limited to:
- Opening up a fake social media account. Your account may be classified as fake if the social media account is opened within one month of registering with spotivity. Social media accounts that have fewer than 25 followers or friends; that only post program information and are not used to interact with friends or other businesses; and social media accounts without avatars, names, or descriptions can all be considered fake accounts. In addition, we will review an account that only follows the approved program social media accounts or only follows other major outlets, entertainers, and fake accounts. Please use your official accounts where you regularly engage with your friends, family, and associates.
- Posting items with the intent to game/spam the system or that have no relevance to the program. These can include posting a tweet with only multiple hashtags or mentions of multiple users; posting irrelevant photos; posting the same photo multiple times; posting comments such as “go,” “nice,” “wow,” “ha,” or other one-word comments.
- Using fake email addresses; entering an excessive amount of email addresses per email; or sending inappropriate content.
spotivity promotes authentic interaction among users. If we identify an account intended to game or spam our system, we will review it to determine the appropriate consequence. This may include nullifying award points, removing the post/account from a contest, removing a redeemed store item from the account/user, or eliminating the user profile from the program.