Frequently Asked Questions
If you have a question about your account or profile, please contact us. General questions about spotivity are addressed below. Please read through the FAQ before submitting a question. If the answer is available here, you may not receive an immediate response from us.
We encourage honest, respectful comments—both positive and negative. However, any post that contains foul or derogatory language, images, photos, avatars, usernames, or other items; or constitutes a personal attack on a user, fan, employee, or any other person will be considered inappropriate. If a post is not in the spirit of supporting other users and/or programs, it may also be considered inappropriate.
We reserve the right to remove any inappropriate posts and to cancel the user’s associated points. Inappropriate posts may also result in the user’s removal from spotivity’s rewards program, as well as from any official spotivity social media accounts or programs.
Gaming and spamming spotivity’s system may include, but are not limited to:
- Opening up a fake social media account. Your account may be classified as fake if the social media account is opened within one month of registering with spotivity. Social media accounts that have fewer than 25 followers or friends; that only post program information and are not used to interact with friends or other businesses; and social media accounts without avatars, names, or descriptions can all be considered fake accounts. In addition, we will review an account that only follows the approved program social media accounts or only follows other major outlets, entertainers, and fake accounts. Please use your official accounts where you regularly engage with your friends, family, and associates.
- Posting items with the intent to game/spam the system or that have no relevance to the program. These can include posting a tweet with only multiple hashtags or mentions of multiple users; posting irrelevant photos; posting the same photo multiple times; posting comments such as “go,” “nice,” “wow,” “ha,” or other one-word comments.
- Using fake email addresses; entering an excessive amount of email addresses per email; or sending inappropriate content.
spotivity promotes authentic interaction among users. If we identify an account intended to game or spam our system, we will review it to determine the appropriate consequence. This may include nullifying award points, removing the post/account from a contest, removing a redeemed store item from the account/user, or eliminating the user profile from the program.
Our “Safe Passage” messaging feature ensures that program providers can send you personal or informal messages (emails, SMS, or DMs) ONLY if your spotivity account is linked, or “tethered,” to a parent or guardian. This means your parents/guardians can view those messages as well. It’s our way of keeping you safe from bad actors or inappropriate behavior.
You do not need to be tethered to get informational group notifications such as changes to the time or location of an activity session. However, tethering also lets parents check in to an activity for you if you forget. Parents can also earn their own spotivity points, and can use tethering to pass them on to you.
Points determine your status on spotivity’s various Leaderboards or in certain contests. You can also use your points to redeem items in the Rewards store. While you’ll lose any points you redeem, you’ll still keep your Leaderboard status. You can find a complete record of all your points and rewards transactions in your personal Wallet on the spotivity app.
Once you’ve registered with spotivity, you can start earning points in a few ways:
- Set up your profile: Create your account and complete all segments of your user profile.
- Check in every time you attend your program: Simply click the check-in button on the activity detail page. You must be within 0.5 miles of the program location for the check-in feature to activate. If you’re enrolled in one or more programs, you can earn a maximum of three points for each program during the seven-day week. Note: If your parent/guardian is tethered to your account, they can check in on your behalf—but we recognize only one-check in per activity.
- Refer friends: Use the Referral link to invite friends to spotivity. If they register through that link, you’ll earn referral points.
- Participate in special activities. Post to the Teen Forum or take part in polls, one-off events, and other special initiatives.
- Interact on approved social media channels. You can find the approved social media accounts, approved activities, points awarded, and limits in the Points Matrix section of the spotivity website.
To stay up to date on all the ways you can earn points, be sure to enable notifications for spotivity updates.
Nope. You can earn points by checking in at program sites, taking spotivity polls, posting to the Teen Forum, and/or participating in special rewards promotions that do not require links to your social media accounts.
There’s no limit to how many points you can collect on spotivity. However, we do set some some time limits on points accumulation to ensure fair play for all. You can find a description of these limits in the Points Matrix. Once you’ve met a respective limit, you won’t get points for any further related activities you complete in the given timeframe. Your daily points limit restarts at midnight Central Time.
No—though some promotions and redeemable items might have deadlines for participation/use.
You may have met your weekly check-in limit. Each week (defined as seven full days), you’re limited to earning three check-in points per program.
You may have met your weekly limit. Each week (defined as seven full days), you’re limited to earning points for up to three posts on the Teen Forum. Note your posts must comply with our gaming/spamming guidelines to be eligible for points.
Your security settings may affect your ability to earn points. For example, if your Twitter account is set to “private,” we can’t award points for your activity. We also can’t award points if your Facebook privacy settings are not set to “public” for shares, likes, or comments. You’ll need to make your posts “public” in order to earn points for them. Posts shared privately, in messages or in groups, or on a friend’s timeline may not be counted.
However, sometimes points can take longer than 24 hours to appear in your profile, depending on the social network and usage. You can verify whether your activity has been counted in your Profile section.
If you change your password, email, or username on your connected social media accounts, you may also need to reconnect your accounts to your spotivity profile.
Not all social media accounts allow for the callback feature we need to award points. Please refer to the Points Matrix to see which social media channels allow you to accumulate points.
If you feel you did not get credit for your points, please contact us. We’ll do our best to respond to all inquiries within two business weeks.
The Common Application used by colleges lets you include your spotivity transcript along with your academic transcript, and we highly recommend that you do. College admissions staff are looking for well-rounded candidates, as well as individuals who excel in areas beyond academics. Your extracurricular involvement communicates that you have the added drive to pursue your interests and expand your horizons and skills. Providing your spotivity transcript also helps colleges and universities ensure they’re fostering a diverse student culture at their school.
Additionally, it’s a good idea to provide a transcript to your school’s guidance counselor. When they can see your interests and pursuits outside of school, they can use that information to better advise you on postsecondary opportunities, college majors, and potential careers.
We keep track of everything you’ve been doing throughout your time with spotivity, so you won’t have to rely on your memory. We’ll also verify your participation records so they’re 100% trustworthy.
You can request one. Once you submit your request, we’ll reach out to your program providers and ask them to verify that your check-in records are accurate. You should receive a verified transcript in 48 hours.
We charge $49.99 for the initial transcript, but we’ll update it for the rest of the year for free. You can purchase your transcript with cash, or use the Rewards Store to pay with spotivity points. A transcript costs 500 reward points. Or apply 250 points to get 50% off the purchase price.
You don’t, but it’s a much easier way to navigate and use the platform on a mobile device. If you want to engage through a desktop or laptop, you’ll need Location Services capability in order for spotivity’s features to be fully functional.
Our “Safe Passage” messaging feature ensures that program providers can send personal or informal messages (emails, SMS, or DMs) to teen participants ONLY if their spotivity account is linked, or “tethered,” to a parent or guardian. This means you can view those messages as well. It’s our way of keeping your teen safe from bad actors or inappropriate behavior.
You’ll be prompted to tether when you register with spotivity. You don’t need to be tethered for your teen to receive informational notifications, such as changes to the time/location of an activity session or receipts for purchases. However, tethering lets you check in to an activity for your teen if they forget (or misplace their phone!). You can also earn your own spotivity points, and use tethering to pass them on to your teen as an incentive or reward. Visit our Points Matrix to see which parent activities qualify for points.
College admissions staff are looking for well-rounded candidates, as well as individuals who excel in areas beyond academics. Your teen’s extracurricular involvement communicates that they have the added drive to pursue their interests and expand their horizons and skills. It also helps colleges and universities ensure they’re fostering a diverse culture at their school. The Common Application will let your teen include their spotivity transcript along with their academic transcript, and we highly recommend that they do.
You can request one. Once you submit your request, we’ll reach out to applicable program providers and ask them to verify that your teen’s check-in records are accurate. You should receive a verified transcript in 48 hours.
We charge $49.99 for the initial transcript, but we’ll update it for the rest of the year for free. You can purchase your teen’s transcript with cash, or your teen can use the Rewards Store to pay with spotivity points. A transcript costs 500 reward points. Or apply 250 points to get 50% off the purchase price.
Please contact us if the provider’s activity listing supplies incorrect information regarding program times/locations, or if a provider has been inappropriately messaging your teen. All other issues should be addressed directly with the provider.
Providers with a Starter or Pro spotivity account can verify by submitting copies of 1) a current Mandated Reporter Form and 2) a current Certificate of Good Standing from your state government. For emerging organizations (budgets of $200,000 and below), please additionally submit your most recent tax return as proof of your operating expenses.
While you don’t need to verify your organization to use spotivity, verified status optimizes your program listings so that they appear higher up in user searches, and are highlighted across the platform.
Your Director Dashboard offers the option to create a “Team Store,” where you can sell organization- or program-related merchandise and collect enrollment fees. Simply populate your store by uploading item descriptions and prices. You can also choose whether items are “Public” (available to anyone) or “Private” (available only to participants in a particular program or activity). spotivity charges a 4% service fee as well as $0.40 cents per transaction. Note: We do not provide shipping/handling services or any other logistical support.
Our Safe Passage feature means you’re unable to send personal or informal messages to teens whose accounts have not been tethered to a parent’s or guardian’s spotivity account. However, Safe Passage does not apply to transactional notifications, such as receipts for purchases or changes to a program location/time. If a teen isn’t receiving messages, confirm they and their parent/guardian have enabled Safe Passage by tethering their spotivity accounts. If this fails to correct the issue, please contact us.
We encourage you to engage with the teen directly, and/or work with their parent/guardian to assess the situation and determine appropriate next steps. However, if you determine the teen is no longer participating in your program, please also un-enroll them through your spotivity provider account.
Please also un-enroll the teen from your program using your spotivity provider account.
As a paid spotivity provider, you’ll get 2,000 points to award to your program participants as you see fit. Incentivize attendance, recognize outstanding leadership, or congratulate teens on their accomplishments. spotivity teens use their points to move up our Leaderboards and to redeem rewards; learn more by checking out our Point Matrix.
You can do this easily and at any time through your Director Dashboard.
spotivity aims to include all after-school providers, including what we refer to as “closed” organizations—i.e. organizations that require membership and/or other criteria for enrollment. However, we need to do some extra work to silo these organizations so our users can correctly identify opportunities that are accessible to them. More questions? Ask us at spotivity at email@example.com